The following shipping policy is valid for all retail orders placed on our site www.divinegifts.in . By making a payment for one or more items on our site, you are providing an agreement to our shipping policy.
- It takes between 4 to 7 working days for shipping within India and 7 to 10 working days for shipping from India to anywhere across the world. The customer will be informed about the approximate time of delivery after placement of her/his order. However in rare cases of further unavoidable delays, the customer will be duly informed of the new expected delivery date for her/his order.
- We do not guarantee any time limit of delivery. In rare cases, delays might occur due to customs clearance delays, flight delays or other uncontrollable/unforeseen circumstances. However we always try our level best to ensure delivery within the number of days to delivery as informed in our post-order communication to the customer. In case the ordered item(s) do(es) not reach the customer within 6 weeks of our having shipped the same from India, we will offer a full refund, provided any tracking information does not show that delivery was attempted at the customer doorstep. However, in case of packages for which we are unable to find tracking information for the package, we will assume on good faith that the package delivery was not attempted and we will refund the entire amount after 6 weeks from our shipping date.
Note: If after a refund is issued, a delivery attempt is made, the customer may choose to refuse to accept delivery of the package. If the delivery is accepted, the original ordering amount again becomes payable and suitable information on how to make the payment will be sent by email.
- In case the package is returned to us after attempted delivery or because of a wrong/incomplete shipping address provided by the customer at the time of placing order, we will be able to offer a partial refund after deduction of the charges we had to bear to have the item(s) packaged and shipped.
- Customs charges, if any will have to be borne by the customer. However, by experience, we find that customs charges are very rarely applicable on our packages.
- The choice of the consignment carrier is made at the sole discretion of Divine Gifts.
- The above conditions will not be applicable in case we inform the customer beforehand about the higher possibility of damages or misplacement of a package to be sent, in cases of recipient countries embroiled in internal disturbances like natural disaster, war, strike or riots. If the customer still asks us to ship the package, we will not be liable for any damages to or loss of the package and no refunds will be due.
- In case of internal disturbances in the recipient country (natural disaster, war, strike, riots etc), we reserve the right to cancel an order and refund the money if we feel that a package cannot be delivered safely.
In case any explanation is required on any of points mentioned above, you can reach us by sending a mail to firstname.lastname@example.org